We provide support via phone and email, during and after business hours
Real Support Features
Our support packages are designed to help you operate stress free.
We term our support packages as “Real Support” due to the fact that we believe them to be the best deal around. There is nothing more frustrating than having to rely on unpredictable equipment from a distributor that charges you every time you call with a problem. With this in mind we have designed Real Support as an integrated package right down to the booth design. Support options are provided to meet your business needs and are intended to ensure equipment downtime does not affect your income.
Australian Designed, Manufactured and Supported
This doesn’t mean that only our Australian clients get the benefit of quick service. Our support packages, ehtics and business operation model are a necessity of all distributors of our products. This means that spare parts are kept in stock locally and can be shipped out priority. If booth repairs are necessary these can be performed locally by distributors as well. You won’t have send you booth overseas or pay for a completely new one in either case – and you wont have to wait months.
User Replaceable Parts
Our booths are designed on open platform standards. This means that there is no prorpietary equipment involved. All parts are user replaceable. The benefit of standardising to this platform is twofold:
- 1. If a part fails or is unreliable it can be replaced on site, during an event. This ensures the smallest amount of downtime possible.
- 2. There is no reliance on any one manufacturer. We spend our time sourcing the best equipment at the best bulk purchase prices for our booths to continually reduce your operating costs.